Welcome to New Balance™ Online

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General Terms & Conditions

Only these terms and conditions apply to the sale of merchandise by us. Any other terms and conditions will only apply if they have been accepted by us. We sell merchandise solely to end users and only in normal household volumes.

The presentation of our merchandise invites you to submit a purchase offer in the form of an order. Clicking the "Send order" button in the last stage of the ordering process issues a binding order for the products you have placed in the shopping bag. As soon as your order has been received by us, you will receive an automatically generated order confirmation by email. This confirmation does not yet represent a binding purchase contract. The purchase contact only comes into effect with the delivery of the merchandise.

Accepting the Order

An order that is binding for you comes into effect when all of the data necessary to complete the contract has been entered, you have confirmed acceptance of these terms and conditions and you have clicked the "Send order" button. Up until the moment you click this button, you can change your order and the data associated with your order at any time. We reserve the right to accept an order. The decision is made at the discretion of www.newbalance-online.co.uk retail. If an order is not executed, we will inform you immediately by email. The confirmation of receipt does not constitute a purchase contract; the confirmation of receipt only documents that your order has been received by us. We currently offer online sales worldwide.

Order Volume

Orders may only be placed for normal household volumes.

Delivery and Delivery Charges

The delivery of the ordered merchandise will be made to the delivery address specified by the ordering party. If one or more of the items you have ordered are sold out at the time of ordering, we will not be able to accept your order. We will then inform you immediately by email if this should be the case. Delivery is carried out by UPS. A shipping charge of £ 8 will be applied.


All prices specified for merchandise in the Online Shop already contain the relevant valid VAT. You can choose from a number of different payment types:

  • Paying by credit card (Visa, MasterCard)
  • Paying by debit card (Maestro, Debit MasterCard, Visa Electron)
  • Paying with PayPal

Please note that agreements you may have with your credit institute or other institutions may result in additional costs for electronic transfers, holding an account, etc. Until such time as full payment has been received, the merchandise remains our property.

Conditions of Withdrawal

Withdrawal by statement

You have the right to withdraw from this contract within 40 days without giving any reason. The withdrawal period will expire after 40 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us:


Customer Service

  • e-mail : info@newbalance-online.co.uk
  • phone : +441254375013
  • of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    Effects of withdrawal

    If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (and with the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

    We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

    We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You should contact us first for a further discussion on this matter :

    Customer Service

  • e-mail : info@newbalance-online.co.uk
  • phone : +441254375013
  • without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

    The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the cost of returning the goods. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


    We strongly advise you to use the following method of returning. (You are not legally obligated to comply with this method):

    Contact our customer service by phone or e-mail:

    Customer Service

  • e-mail : info@newbalance-online.co.uk
  • phone : +441254375013

  • We will further discuss the importance of you returning the products and the technical requirements to make the process completed successfully without any trouble. If you choose another method of dispatch for your returns, you are responsible for the costs.

    Privacy Policy

    All personal data is fundamentally treated in the strictest of confidence. Your personal data is used to enable the optimum handling of the order, to deliver the merchandise, and to provide services and to handle payments. For this purpose, we pass your data on to authorised service providers and, if necessary, to associated companies.

    For the purpose of payment processing the necessary data is stored both on our server and on the servers of the companies we have authorized to handle payment processing.

    In addition, data, for example, name, date-of-birth and address will be passed to financial information services for the purpose of checking your credit and credit worthiness.

    See our Privacy Policy for additional data protection information. The Privacy Policy is an integral part of these General Terms and Conditions.

    Customer Service

  • e-mail : info@newbalance-online.co.uk
  • phone : +441254375013
  • Terms and conditions

    By shopping at www.newbalance-online.co.uk you agree to our Exchange/Refund policy and are bound to follow it in the event of return regardless of the circumstances. Returns need to be made within 7 days of receipt of the item with USPS/UPS/Fedex/DHL tracking, anything beyond that cannot be returned. If the item is damaged or faulty, we will replace it with a new one and all shipping charges will be paid by us. Please note that this condition applies to damaged/faulty goods only and does not apply to errors in sizing. if you have chosen the wrong size, you may return the item to us for an exchange however, all of the postage costs incurred are to be bourne by the customer (including the cost of returning from us back to you). The return address is dependant upon the country of dispatchment and will be issued in the event of a return / exchange. If you are unhappy with your purchase for whatever reason, you may return it to us for a full refund (less postage costs). Once again, under these circumstances, any postage fees incurred will be bourne by the buyer. Please contact us via e-mail at sales@newbalance-online.co.uk


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