Welcome to New Balance™ Online

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Privacy Policy

PRIVACY POLICY

The www.newbalance-online.co.uk (hereinafter also referred to as "New Balance", "we" or "us") is responsible for collecting, using and processing your personal data that we receive or gather from you in connection with the use of our service on or via our website, or in connection with the use of other applications (e.g. on mobile devices).

Customer Service

  • e-mail : info@newbalance-online.co.uk
  • phone : +441254375013

Collecting Personal Data

We use our technology to gather the following information:

  • Information that is collected automatically: As soon as you visit our websites, we collect and store certain information automatically. This information includes Internet protocol addresses (IP), the type and version of browser you are using, your operating system and platform, including the uniform resource locator (URL). We store this data in a completely anonymous way.
  • Information that you provide us with: Personal data you share with us in the course of submitting an order remain completely confidential. This includes, for example, your contact data, and your birth date and telephone number, including your payment information.
  • Information from other sources: In order to deliver your future orders securely and safely, we obtain information on payment behaviour, such as from mail-order companies, credit bureaus or updates regarding ordering and delivery addresses of parcel delivery and transport companies.
  • Location-based data: We offer location-based services such as "Find a store." If you use these services, we receive information about your actual location only if you expressly agree to it in advance (e.g. GPS signals), or information regarding your approximate location (e.g., cell ID).

Using Your Data to Process Your Order

We use the personal information that you provide us with as part of the order process, to deliver the goods, to arrange payment and to send you information about your order. We require the following data to do this: contact information including title, first name, last name, street address, postal code, city, country, email address, birth date (to make sure the customer is over the age of 16) and phone number (in case we have any questions about your order).

We use the personal information that you provide us with as part of the order process, to deliver the goods, to arrange payment and to send you information about your order. We require the following data to do this: contact information including title, first name, last name, street address, postal code, city, country, email address, birth date (to make sure the customer is over the age of 16) and phone number (in case we have any questions about your order).


Using Your Data for Advertising Purposes

We use your information for promotional purposes (direct marketing, newsletters, etc.) only as permitted by law and only if you have given your express permission for this purpose in advance. Of course, this permission can be revoked at any time.


Passing Your Personal Data on to Third Parties

We will not pass on your personal data to anyone not included in this data privacy statement. The only exception to this would be to serve legal obligations.


Cookies

At various points on our website, we use "cookies." Cookies are small text files that the web browser stores on your hard drive. We use cookies in order to track visitor preferences, which enables us to tailor our website and improve our offer for you.

In general, no personal data is stored in the cookies that www.newbalance-online.co.uk uses. That way, none of the cookies can be attributed to you or anyone else. An identification number is assigned to a cookie when it is activated. Cookie technology only supplies us with anonymous information, for example, data regarding which pages a customer visited in our online store, which products were viewed, etc. Personal details can be saved in cookies if you give your consent. For example, in order to facilitate secure online access so that you do not have to retype your user ID and password each time you visit the site, your user ID and password can be saved in cookies to make logging in to our website easier and faster.

Cookies make navigating and visiting web sites much more user friendly. They enable our systems, for example, to recognize your browser, save your basket between visits, or to offer you suitable products on other websites (e.g. product provided by partners whose websites contain www.newbalance-online.co.uk content).

You can prevent cookies from being stored on your hard drive by setting up the necessary settings in your browser. For details on how to do this, please refer to the manual or the browser manufacturer's help function. There you will learn:

  • how your browser can notify you when you receive a new cookie;
  • how to prevent your browser from accepting new cookies, or
  • how to disable cookies to keep them from being obtained and stored in general.

And of course, you can delete cookies already stored on your computer at any time.

You can turn off or delete similar functions, such as flash cookies, which browser add-ons use, by changing the browser add-on settings or via the website of the browser add-on manufacturer (e.g. the Adobe Flash Player site).

Of course, you can also view our website without cookies. However, this can lead to function restrictions on our site (for example, regarding using the shopping cart).


Protecting Your Data

We secure our website and other systems against loss, destruction, unauthorized access, modification or distribution of your data by unauthorized persons by implementing the appropriate technical and organizational measures. Furthermore, your personal data is transmitted to us in encrypted format. This applies to your order and when you log in as a customer. We use the SSL (Secure Socket Layer) coding system.


Right to Information and Right to Object

There is a right to information about your personal data that we store and, under certain circumstances, the right to rectification, blocking and deleting your stored personal data. You have the right to object to the use or processing of your data at any time. You have the right to revoke any consent you have previously granted us regarding the use of your personal data.

If you wish to avail yourself of your right to information and/or the right to object to the use of your personal data, or any other questions about privacy, please send us an e-mail at: info@newbalance-online.co.uk


This Privacy Policy and our Terms of Service are revised and updated regularly. Updates to this Privacy Policy are released on our website. Amendments apply as soon as they are published on our website. We therefore recommend that you check this page regularly to see whether there are any updates you need to be aware of.

Terms and conditions

By shopping at www.newbalance-online.co.uk you agree to our Exchange/Refund policy and are bound to follow it in the event of return regardless of the circumstances. Returns need to be made within 7 days of receipt of the item with USPS/UPS/Fedex/DHL tracking, anything beyond that cannot be returned. If the item is damaged or faulty, we will replace it with a new one and all shipping charges will be paid by us. Please note that this condition applies to damaged/faulty goods only and does not apply to errors in sizing. if you have chosen the wrong size, you may return the item to us for an exchange however, all of the postage costs incurred are to be bourne by the customer (including the cost of returning from us back to you). The return address is dependant upon the country of dispatchment and will be issued in the event of a return / exchange. If you are unhappy with your purchase for whatever reason, you may return it to us for a full refund (less postage costs). Once again, under these circumstances, any postage fees incurred will be bourne by the buyer. Please contact us via e-mail at sales@newbalance-online.co.uk

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